At www.shop.marocommerce.com, we want our customers to be satisfied with their purchases. If for any reason you are not completely satisfied with your product, we offer a return policy under the following conditions:
Return Period
You have the right to return a product within 7 days from the date of receiving your order.
Return Conditions
- The product must be in its original, unused condition and in its original packaging.
- All accessories, manuals, and documents included with the product must be returned intact.
- The product must not show any damage, scratches, or signs of use.
Return Process
If you wish to return a product, please follow these steps:
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Contact our customer service via WhatsApp at +212662575842 within 7 days of receiving your order to initiate the return process. Please provide the order number and the reasons for the return.
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Our customer service will provide you with the necessary return instructions, including the return address.
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Pack the product carefully in its original packaging, ensuring that all accessories are included.
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Ship the product using an insured delivery service so that the package can be tracked. The return shipping costs are the responsibility of the customer.
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Upon receiving the returned product and after inspection to ensure it meets our return conditions, we will proceed with a refund or exchange, according to your preference.
Refund or Exchange
If the returned product meets our return conditions, you have the choice between a full refund of the purchase price or an exchange for another product from our catalog.
Customer Service
For any questions or assistance regarding our return policy, please contact our customer service via WhatsApp at +212662575842. Our team is here to assist you.
We thank you for placing your trust in www.shop.marocommerce.com, and we are committed to making your online shopping experience a positive one.